KPMG's Mark Larson: 5 New Year's resolutions for retailers
from Retail's BIG Blog
NRF Senior Vice President and Shop.org Executive Director Vicki Cantrell recently wrote, "Fundamentally, our customer has changed more in the past three years than in the past 30 and the pace of change is poised to accelerate in the coming decade." It's this kind of rapid pace in retail that serves as a catalyst for innovation. But in order to build a retail organization of the future, retailers must begin thinking how to consciously build this model today.
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