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Report: Staff engagement key to patient experience

from FierceHealthcare

Healthcare providers must encourage employee engagement if they want to improve patient care, according to a new report from the Point of Care Foundation in the United Kingdom. "Staff engagement is a function of good management and teamwork, staff satisfaction and staff health and well-being. These are, in turn, related to a number of aspects of clinical quality, patient experience and productivity and costs. Staff well-being, for example, is an important antecedent of patient care performance," authors write in the report. more

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