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Florida Blue enrollees face glitches

from Health News Florida

It appears that Florida Blue's computer systems and customer-service staff may be overwhelmed by the number of enrollees coming from the health exchange, according to Health News Florida. The state's largest insurer, with more than 1 million people covered, offers 76 health plans on the exchange, which is more than all other insurers put together. Some of the new enrollees described situations where payments were made, but subsequently lost, so insurance was not provided. Florida Blue declined a request for an interview, but sent an email saying the company is working to process the high volume of enrollments. It says it has added staff and extended hours in both the call and retail centers. The Department of Financial Services reported on Jan. 15, 2014, it has received several calls, and 42 of them filed official complaints. more

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