Medical practices must remember that patients are customers too
from Physician's Practice
Dr. Jennifer Frank writes, "We just returned from vacation — a leisurely seven days in a tropical climate. Returning to snowy weather clocking in at 10 degrees below zero was...actually good. I was ready to be done with vacation, as wonderful and enjoyable as it was. Not only was I ready to give up the 400-square-foot room I shared for a week with my offspring, but I was also ready to get back to real life and apply some of the things I thought about during my time off."
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