What you can expect to see in the future of retail
from Small Business Trends
If your business is brick-and-mortar retail, you already know that more shoppers are going online. In fact, according to the Walker Sands 2014 Future of Retail study, just 1 percent of consumers never shop online, and nearly two-thirds (62 percent) shop online at least once a month. Free and fast shipping, free returns and exchanges, and the ability to return items purchased online in-store are among the top factors that are convincing consumers to buy online. In other words, online retailers are making shopping online more like shopping in-store, making consumers more comfortable with it.
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