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To succeed in hospitality, focus on the customer

from The Guardian

The hospitality industry is a notoriously difficult industry to survive in. It is judged by people who are using their disposable income and free time to do something they seek pleasure from, so they are definitely less forgiving. As a several billion pound industry encompassing everything from restaurants and bars, to hotels, amusement parks, cinemas and transportation, there is no "one size fits all" method of finding success. So the question remains, what makes this industry tick? more

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