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Sinkhole of bureaucracy: Deep underground, federal employees process paperwork by hand in a long-outdated, inefficient system

from The Washington Post

The trucks full of paperwork come every day, turning off a country road north of Pittsburgh and descending through a gateway into the earth. Underground, they stop at a metal door decorated with an American flag. Behind the door, a room opens up as big as a supermarket, full of five-drawer file cabinets and people in business casual. About 230 feet below the surface, there is easy-listening music playing at somebody's desk. This is one of the weirdest workplaces in the U.S. government — both for where it is and for what it does. more


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