On the importance of customers and employees
from By Mel Kleiman
Is it as important to value your employees as highly as you value your relationships with your customers? You bet it is! There is a direct correlation between employee job satisfaction and length-of-service with profitability. This means treating employees with respect and delivering what they want from their jobs is a crucial to long-term success. It may seem obvious that what every employee wants is money — every employer passes out paychecks. Just because you do as well, it won't inspire the kind of outstanding customer service and teamwork that keeps customers coming back and attracts new ones.
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