Direct communication can dispel fears associated with operational changes
from Supply Chain Digest
When planning improvement projects, in addition to solving all of the highly technical design and business related issues, addressing worker considerations upfront can improve project success. Operational improvement projects, especially those that include automation, no matter how well intentioned they may be, can run up against resistance from those employees whose jobs will be affected. The "FUD factor" (fear, uncertainly and doubt) can impede progress and when left unchecked jeopardize project success.
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