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When to fire that abusive or disruptive customer

from Entrepreneur

We all know customers are not always right — whether their behavior oversteps the bounds of civility or they issue invalid claims or unreasonable demands or make an out-and-out error. But customers are worthy of fair and considerate treatment. Wise organizations focus on helping them "discover" an error or misconception on their own rather than rubbing their noses in it. more

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