ABN Challenges and Preventing the 'Coercion Complaint'
April 30 at 1:30 - 3 p.m. EDT
This informative, intermediate level webinar will review Advance Beneficiary Notice requirements. Given the recent ruling from the Administrative Law Judge indicating that a higher level of notification may be required, this webinar will review the background and its impact on ABNs.
Registration deadline: Payment must be received on or before April 23
'Service Recovery: Managing Difficult Patient Complaints'
May 14 at 1:30 - 3 p.m. EDT
This timely, intermediate level webinar will empower you to assess your current service recovery processes and to make improvements designed to retain or reclaim dissatisfied customers. Learn about different strategies for managing conflicts, including specific language to use. Different types of apologies will be discussed in the context of when to use them. Find out about the importance of employee recovery in the service recovery process.
Registration deadline: Payment must be received on or before May 7
'Telling Your Story; How to Use Technology to Maximize Community Benefit and Reduce Compliance Exposure'
June 18 at 1:30 - 3 p.m. EDT
This timely webinar will summarize the IRS Section 501 r requirements that were enacted with passage of the Affordable Care Act. This intermediate level webinar will cover financial assistance and billing/collection issues, with a focus on utilizing electronic screening for financial assistance.
Registration deadline: Payment must be received on or before June 11
For online member registration,
7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063