Ace Hardware ranks highest in customer satisfaction among home improvement retailers
from J.D. Power
While staff and service remains the most influential factor in satisfaction once customers are at a home improvement retail store, price is what drives customers to a retailer in the first place, according to the J.D. Power 2014 Home Improvement Retailer Satisfaction Study. For an eighth consecutive year, Ace Hardware ranks highest in satisfying home improvement retail store customers. Ace Hardware achieves a score of 791 and performs particularly well in the staff and service factor. Menards ranks second with a score of 787 and performs particularly well in the price and sales and promotions factors.
7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063