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A commenting conundrum

from Editor & Publisher

From the outside looking in, it may appear to non-newspaper folks that the industry is abandoning some of its principles — free speech, open conversation, introspection, cynicism — by shuttering a feature of online publishing that's been ubiquitous for as long as there have been websites: reader comments. Publishers of all types of content — not just news — are struggling with how to encourage dialogue with the communities they serve, without merely offering a platform for rampant vitriol. more

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