Moving from customer service to customer care
from Business 2 Community
However you measure customer service, making improvements is never simple. Organizations who have moved from good to great and are delivering world class service have done so by implementing root-and-branch change of how they interact with customers. Indeed, you could say that they’ve gone from customer service to customer care.
7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063