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Prescription for the angry patient: Communication

from The Huffington Post

Anger is the human response to unmet needs or expectations. When patients enter a hospital, they expect good care and good communication, and they usually expect to leave the hospital in better shape than they were in when admitted. Unfortunately, any deviance in meeting needs or expectations can result in anger. To complicate things, healthcare providers typically add to this anger by failing to communicate with the patient regarding why expectations were not met. Providers literally throw fuel on the fire by failing to communicate. more

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