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Customer service done right: 5 best practices

from Business News Daily

Good news, business owners of today: You're doing something right. In a recent survey by communications software provider CorvisaCloud, 60 percent of consumers said they believe that customer service overall has improved from 2013 to 2014. Despite the resources a company needs in order to keep up with increasing customer demands, smaller businesses actually have an advantage over larger companies when it comes to providing great service. more

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