10 ways to apply social tools for an improved patient experience
from By Christina Thielst
The pressures and drivers to reduce costs, improve quality, emphasize prevention and increase access are making social media and the underlying technologies more attractive to healthcare leaders. They can be effective and efficient tools for the delivery of communications to targeted individuals and/or populations. As a result, those leaders who recognize that we must change the way care is provided are starting to explore new ways of engaging patients across the continuum of care.
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