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Change the behavior of your negative, underperforming technicians

from By Roger Daviston

The boss almost gave up on one of our plumbers, Mike. His average invoice was terrible at $400. He made excuses and blamed his circumstances. He was negative, and his attitude was that "life sucks." Mike thought nothing could change for him, and we were ready to let him go. However, one day while doing a ride-along with Mike, I recommended that he listen to "The Strangest Secret" by Earl Nightingale, a renowned motivational speaker. Mike listened and began to make changes, too. I was shocked and amazed to see his transformation. more


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7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063