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Improving communications: What can hospitals learn from hotels?

from Archita Datta Majumdar

We live in an age where communication can make or break a deal. Doing it right has never been so important, yet there are more misunderstandings and misinterpretations all around. Ironic, isn't it? Since most have us become slaves to technology and instant communication, things actually can go wrong faster than ever before. There's a lesson to be learned here. And who better to learn from than the hospitality industry, which works on the basis of effective communication around the clock? At least that's what the healthcare industry is quickly figuring out. more

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