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Walking away from a customer who demands a discount

from The New York Times

Our prices are competitive and fair, and in most cases we really can't afford to lower them. Most customers that demand discounts are Tier 2 clients. It's always tough to say no to a customer, but it’s even tougher to lose money. We are working to keep our prices from going up, even though the costs of our materials, utilities, labor — and health insurance — are increasing. more

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7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063