Making the right hire: Everything you need to do
from By Jared Kligerman
Even 10 years ago, having an excellent product or service at a good price was enough for you to be competitive and successful. Today, with the increasing use of blogs, online review sites and social media, that is not enough. Our employees define the brand, and we rely on them to deliver amazing customer service to ensure our product/service is sold to returning, loyal customers, who in turn recommend our product/service to their friends. The culture of an organization is also reliant on having like-minded employees who support each other.
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