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Answer these 6 questions — and customers will love you

from Forbes

So many people talk about customer engagement these days, and a lot of that talk is pretty complicated and/or platitudinous. It’s hugely refreshing to read something about dealing with customers that goes right to the heart of what’s most important in relating to them, and does it in such a straightforward way. Here are six truths and the questions that arise from them. more

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