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It's easier than you think to lose a patient's trust

from RDH

Dianne Glasscoe Watterson, RDH, BS, MBA, writes: "From time to time, I get inquiries from patients who find me on the Internet when they are researching a dental topic. In about 90 percent of cases, these inquiries come from patients who are unhappy or suspicious of their dental office, and it's often dealing with periodontal disease treatment." more

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