It's easier than you think to lose a patient's trust
Dianne Glasscoe Watterson, RDH, BS, MBA, writes: "From time to time, I get inquiries from patients who find me on the Internet when they are researching a dental topic. In about 90 percent of cases, these inquiries come from patients who are unhappy or suspicious of their dental office, and it's often dealing with periodontal disease treatment."
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