Reputation, part I: A help or hindrance to success
from Auto Laundry News
Whether you are just starting a detail business or several years into it, there is a concept of which you may or may not be aware. It is a concept that, if treated well, can help your operation thrive with many customers. The concept is "reputation," and having a good one can reap many benefits. The textbook definition of reputation is: "the opinion or judgment in which a person is generally held." So it very much has to do with the opinions that people have about you as a business owner and individual. It also has to do with the judgments people make about the quality of your work.
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