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4 tips to making a positive first impression

from By Anne Rose

Much has been written about executing amazing customer service, but let's focus today on one aspect that's immediately implementable: first impressions. You've heard the axiom, "First impressions count." They do! So why do so many people pay so little attention to how they first greet or interact with a potential client? It takes a few seconds to properly impress a new client, and it takes days or weeks (or never) to undo a negative first impression. more


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