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How to avoid difficult conversations

from DentistryiQ

You start off calmly conversing about what happened to Mrs. Smith's lab case, but you end up in a blame storm of recriminations and tears. What happened? In the book "Difficult Conversations," by David Pantalon, the author asserts that people often actually have three conversations simultaneously. They talk about what happened, their feelings about the situation and how this situation affects their identity. When these three conversations converge, the situation is magnified and people end up having a difficult conversation. more

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