Do's and don'ts for customer service: Turn complaints into quality improvements
No matter how hard you and your team try, you will sometimes disappoint patients. Complaints may be unfair, the problems may have been beyond your control, and patients' may show disrespect toward you or a staff member, but your reaction must nevertheless be controlled. Think of any criticism as a clue to how you can improve the quality of service you provide, and try not to take it personally.
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