Saving money by seizing control over compliance chargebacks
from Credit Today
Controllable chargebacks have dropped by over 400 percent at this company in the past four years. And, as these charges have dwindled, customer satisfaction has shot up. That's a winning combination built on the recognition of precise customer-delivery needs that is sorely lacking with many suppliers today. Ten years ago a customer's shipping instructions were typically two or three pages long. Today, 100-page instruction manuals are not unusual for large customers.
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