The link between patient satisfaction and nurse satisfaction
from By Keith Carlson
The Atlantic recently published an article entitled, "The Problem With Satisfied Patients." The subtitle of the article — "A misguided attempt to improve healthcare has led some hospitals to focus on making people happy, rather than making them well" — makes the focus of the piece quite clear. This piece underscores the reality that hospital reimbursements are now being linked to patient satisfaction scores. But what would happen if we focused on nurse satisfaction?
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