How to offer great customer service with social media
from Business 2 Community
Have you experienced complaining via social media? Was it addressed promptly or were you seen-zoned? If you are a business owner, you can turn this negative into a positive remark. How? By offering great customer service. However, offering it through social media is difficult. First, it's all online and there's no personal touch. Second, people are used to talking to a live person.
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