1. Developing employees who think for themselves
from Harvard Business Review
When we talk to managers about what their workers are lacking, we hear a common refrain: "We need employees who can think, not just follow orders." The complaint is usually followed by an observation about how the world is changing too quickly to predict customers' demands, or that competitors are at their throats. The only way to thrive, or even survive, these managers conclude, is to find workers who can co-create value with customers and constantly improve operations.
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