7. 5 secrets to mastering conflict
Conflict typically boils down to crucial conversations — moments when the stakes are high, emotions run strong and opinions differ. And you cannot master crucial conversations without a high degree of emotional intelligence. With a mastery of conflict being so critical to your success, it's no wonder that, among the million-plus people whom TalentSmart has tested, more than 90 percent of top performers have high EQs.
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