Your employees are not expendable
from BodyShop Business via Tire Review
Angelo DiTullio writes, "This article has a strange title, right? Your employees aren’t like a faucet. My dad always used to say that. It wasn’t a concept I grasped immediately early in my career. However, I’ve come to realize how truly important it is. As the decision maker in your shop, there are many levers and knobs you can turn to try to get different results and metrics. However, your workforce should not be one of them."
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