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Giving negative information: What we can learn from healthcare

from By Catherine Iste

Author Catherine Iste writes: In the course of our work either as managers, HR professionals or consultants, the day comes when we have to provide some kind of news our audience is not going to be thrilled to hear. In recent conversations with several neonatal intensive care unit (NICU) nurses, I picked up the following four pointers on how to deliver bad news as smoothly as possible. more

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