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How to override your default reactions in tough moments

from Harvard Business Review

Default behaviors do have their place – they save time and effort. When you continually face the same type of meeting, with the same people, with the same objective, what has worked for you in the past may work again now. So why not embrace these defaults? Wouldn’t our professional lives be easy if we could allow well-tuned default behaviors to take over at work, in the same way we can put our minds on auto-pilot while we drive there? The problem with that approach is that the workplace is too dynamic. Situations rarely repeat. Human behavior is diverse, erratic, and often unpredictable. more

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