Deluge of recalls dings auto customer satisfaction
from USA Today
A record year of recalls took a heavy toll on customer satisfaction with the auto industry, according to a new study. The American Customer Satisfaction Index reported recently that its gauge for car-buyer satisfaction fell to 79 on a 100-point scale in 2015 from 82 last year. The 3.7 percent drop was fueled by concerns over the massive increase in recalls throughout the auto industry since early 2014.
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