Culture is what happens when no one is looking
from Process Excellence Network
If you've been in business any length of time, you'll have to agree that the highway today’s businesses travel is littered with the burned out husks of failed process improvement efforts. The well-intentioned architects of said efforts are staring in amazement out the back window, stapler in hand, waving goodbye to their hard work. Why is this so prevalent? Simple – YDKWYDK. That is "You don't know what you don't know."
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