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5 common assumptions about employees that are totally wrong

from Customer Think

The restaurant manager approached the table. "How's everything?" he asked. One of the guests told him she was disappointed her salad was soaked in heavy dressing. She didn't want it replaced because the rest of her party were already halfway through their meals. The manager brought her a free dessert as a goodwill gesture. He assumed the dessert would be a welcome surprise. He overlooked the fact that the guest had ordered a salad in an effort to eat healthy. The dessert was completely wasted. Assumptions can be dangerous. more


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