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Smart shelves: Taking customer satisfaction to the next level

from By Danielle Wegert

It's clear retailers need to focus on customer service in order to maintain success and profitability. Leading the way in customer satisfaction is Kroger, which has a strong focus on providing a pleasant experience. It's apparent when you walk into any Kroger location. From short lines to a clean, organized store, Kroger has taken customer service to the next level. The supermarket chain is now taking the next step — incorporating new technology to improve their customer experience. more

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