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Enhance your customer service with these 4 social media tricks

from By Emma Fitzpatrick

Research shows that 83 percent of consumers require some degree of customer support while making an online purchase. If your customers don't get their questions or concerns addressed quickly, 45 percent will abandon their purchase. However, 71 percent of consumers who experience a quick, effective brand response on social media are likely to recommend your brand to others. Implement these four tricks on social media to improve your customer service. more


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