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How door timings tell the story of patient care

from Physicians Practice

This medical doctor started writing down the time she entered and exited an exam room to track patient flow. The data revealed a lot. This week, my practice started doing door timings. We do these periodically to study patient flow. A spreadsheet is taped to the door and the medical assistant writes down what time they enter and exit the room, followed by the provider writing down entry and exit times. It allows my practice administrator to see how long patients are waiting, how long it takes to room a patient, whether I am chronically behind, and where hang-ups may exist in our patient flow. more

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7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063