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Can dental practices learn from the fast food industry? Turns out, they can

from DentistryIQ

Courtney Roberts, a 10-year veteran of the dental field, writes: "I recently had one of those moments when you go to pay for something and terror strikes as you realize you’ve misplaced your bank card. Well, that feeling of panic crept in as I frantically dug through my purse at the register of a Chick-Fil-A. 'I'm so sorry. I threw it in the dark abyss of my bag.'" more

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