11. How to fend off those toxic people
from The Globe and Mail
From Jan. 14:
Most workplaces have some emotionally toxic people who create unpleasantness for colleagues. And no matter how competent we are at dealing with the idiosyncrasies of others in the workplace, toxic people — folks who are overly negative, irrational or needy — can drive us to distraction, our skills melting like snow in the spring.
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