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Ask the right questions to improve your sales and diagnostics

from Brake & Front End via Tire Review

Whenever a customer comes to your shop for any brake repair, you need to know why they are there in the first place. Just writing a ticket for a brake job because the customer requested it can lead to a comeback and an unsatisfied customer. There is one golden question every service writer must ask the customer before recommending any brake service: "What difference have you noticed in your brakes recently?" This question does not lead the customer down any path, but forces them to explain how their brakes feel, sound and perform. more


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7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063