How a side hobby became a multi-location business
from Black Enterprise
Falicia Fracassi's entrepreneurial journey started with a dream. "I always knew I had a greater purpose than my regular 8-5 job," said Fracassi. At the time, I was working a corporate job as a senior customer service representative. I would take escalations and calm upset customers down. I did it happily. I was excellent at what I did. I had elevated to the highest level within my department, but something kept calling me to the beauty field.
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