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Property insurance satisfaction drops

from PIA Western Alliance

For the first time in five years, J.D. Power’s 2016 U.S. Property Claims Satisfaction Survey shows a drop in consumer satisfaction over claims. The survey measures satisfaction on a 1,000 point scale in five specific areas: Settlement, first notice of loss, estimation process, service interaction and repair process. The research firm said a soft market and lower rates, and fewer catastrophes have led insurers to focus on cutting costs. Customer satisfaction has now taken a back seat. And as a result the average satisfaction rating fell. more


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