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Sci-fi writers rocket Lowe's customer service into the 21st century

from By Danielle Manley

In the last two years, customer satisfaction has declined across all retail sectors, according to a new report. Now that retailers have regained their footing after the Great Recession, they are increasing prices again and spending less time and effort on winning customers as they focus on planning ahead. So, how can retailers look to the future while also pleasing their customers in the present? For inspiration, let's look at Lowe's Companies Inc. more

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