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Subjective variables in video-based quality assurance of communication ratings

from By Tony Errichetti, National Board of Osteopathic Medical Examiners

When I recently left my position at a medical school to join the National Board of Osteopathic Medical Examiners, I thought my debriefing days were over. Instead I find debriefing is the main tool I use whenever I ask SPs to explain their communication ratings as part of our on-going training and quality assurance (QA) process. Here are some thoughts about the value and limitations of video-based QA of communications ratings and the role of debriefing in maintaining accuracy. more

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