How nurses and 'non-IT' factors can improve the health IT experience
ONC's Rebecca Freeman: As ONC’s Chief Nursing Officer, I spend a lot of time talking about the functionality and usability of electronic health records (EHRs) with the incredible nurses across the healthcare system. Many of us have had bad experiences using information technology (IT), and gotten frustrated with the system itself. But one thing I’ve learned in my conversations with nurses from all over is that there are many, many issues that aren’t technology or system issues at all, but rather process, workflow, or implementation challenges.
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