Dos and don'ts for quality control: Ask patients what they think about your practice
In today's more challenging dental market, customer service has become more important than ever. Even if you and your team have worked hard to deliver a "wow" patient experience, you need feedback to know if your efforts are paying off — and where further improvements can be made. You may have an impression of how patients feel about your practice, but you need a more reliable gauge. One way or another, you need to ask the patients themselves.
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